C-R-M

Microsoft is reporting big financial institution wins for its Dynamics CRM business. At the Sibos global financial services event in Dubai on Tuesday, Redmond announced several global financial institutions are modernizing business operations on the Dynamics CRM platform as they shift from…

Microsoft CRM – Leading by Example with Financial Services Case Studies*Updated February 23 2014 to include Natwest* Continuing with the financial services theme I wanted to write about some of the most successful case studies in the industry. Rather than just provide you a link to the case studies…

http://download.microsoft.com/download/2/5/8/25851AF8-5564-4077-A8A5-E1BBA47A2B5F/Relationship%20Banking%20-%20Datasheet.pdf   “Experts of Microsoft Consulting Services worked with business and IT professionals of the Bank at the team level. This efficient communication also contributed to…

Marketing success requires integrated campaign and data management Organizations are collecting an increasing amount and variety of client data, which can be challenging to manage and confusing when used to devise marketing campaigns. In order to maintain consistent strategies, firms can focus on…

  FEB 28, 2013 @ 11:26 AM 11,023 When Banks Use CRM Technology, Customer Service Improves The halcyon days of big banks with big, multi-year IT projects and loyal-to-a-fault customers are gone. Post financial crisis, a much tougher, leaner, and competitive banking environment has emerged, with…

Why Microsoft Dynamics CRM is Winning Big with Banks​To become customer-centric organizations, banks must first start thinking from their customers’ perspectives. Banks need tools that provide complete and holistic views of their customers and enable them to reach out with intelligent and timely…